What Does empiretoday complaints Mean?

NEWTON, NEW JERSEY -- In March (fewer than 7 months ago) I'd a $ten,000 task completed to setup laminate flooring on my total to start with ground. I changed fifteen-twenty 12 months old laminate flooring, some carpet and some linoleum and went having a seamless entire 1st floor of the primary gate ebony oak. As the flooring in the various rooms experienced differed the installers proposed an entire substitution with the subfloor as a way to ensure anything was amount. Regardless of the sudden cost of $1000 we determined if we were likely to do the job we should get it done accurately and chose to shell out the extra money. A lot less than 6 months afterwards I started to observe that all-around exactly where the ground transitions from the consume in portion of the kitchen to the lounge was bending when walked on. Occasionally it appeared so off that you may almost trip over the lil. Right after a MONTH of arguing with customer service I eventually got someone out below to have a look at it but it was the original installer.

The appointments have been manufactured even so immediately after I called Nov 29…’it was never verified from the procedure’. At that point I'm scheduled by Fred Parsons nd Mike Botaishs’ staff they will be listed here Dec four….

The day now could be 07/27/27 – Since we started off – we have experienced almost all of the carpet changed twice, as well as vinyl replaced thrice. Now we have run out tolerance using this type of company – their service Section acknowledges that We've got experienced a lot of issues – none of which were being ours, they usually received’t reply to work with any more. They nonetheless haven’t completed the job. Now the carpet from the learn Bed room is buckling up everywhere in the home – along with the learn lavatory vinyl nevertheless ought to get replaced.

– Chicago/Milwaukee customer service named me within just 3 times and remaining a voicemail. I termed back and remaining a voicemail for them. Following a few times I termed and still left An additional voicemail. 3 far more days when by without a return call And that i made a decision to get in touch with the most crucial customer service line. The lady I spoke with tried out to reach someone but was only capable to go away a voicemail. Following 3 a lot more times I again referred to as customer service empire carpet customer service number and requested them to escalate as I used to be wasting my time, finding no reaction and extremely frustrated.

We've been repeat customers and made a decision to use empire once more to make sure an exact match on the wood. Nicely, envision our surprise when the primary shipping and delivery came with the wrong coloration Wooden for the techniques. In this particular put in we're doing the steps, mud space, kitchen, morning place, pantry and powder place $9600 (about priced as it is actually).

August 31, 2018 at twelve:fifty four pm Terrible, horrible, Awful! This organization has had me in tears crying for times over the Terrible career they did on our flooring. It appears so bad. The sales rep Greg will likely not give me the data on how to Get in touch with the installation supervisor. He suggests that he has emailed them and Greg even agreed it appears bad. The installation hasn’t even been finished!

We’re sorry to hear concerning the lack of adhere to up which you’ve received. We’ll be in touch with you shortly to continue working on the resolution.

Gained’t be checking again below but will be expecting them to absolutely swap floor and fix THEIR Inadequate Perform including putting in toilet CORRECTLY.

I tend not to like individuals and corporations that refuse to admit They simply might be Improper and In cases like this ARE Completely wrong.

I might be getting in contact with the Better Company Bureau and won't ever propose making use of Empire for something at any time yet again. I know that I am just one man or woman, but I'll effects this enterprise with my voice.

I then asked the profits individual to provide me a estimate on two rooms and after that later I decided to do a third home. Again I waited five times to secure a salesman out to measure the third place. Perfectly needless to say I had to measure the place myself and connect with it to the Salesman Myself, because he didn't demonstrate up on many situations. I called the So Called Service Section, and I was placed on keep even though they attempted to determine issues out, I waited so lengthy I just hung up the phone. Installation:

I just cancel my deal on this business once they screwed up not after but twice the installation routine in my lavatory. Initially was agenda very last Friday. It was rescheduled for today att 9am become 11am then we really have to hold out right up until Just about 1pm and nobody came.

All things considered, I commit my workdays within a plush office without having handbook obligations and these guys spend their time working day in and day out... pounding, lifting, relocating large furnishings, and so on. Getting greeted with hostility suitable out from the gate wouldn't encourage me to accomplish the best work I could do.

My mother told them that they've got the incorrect to put in her carpeting what are you undertaking here. Installer left I'm there waiting on installers ????????? For sure I named my salesman and he in no way known as me back again. This is an organization who don’t believe in having it do right The 1st time and you may only say I’m sorry this happened for you and I comprehend so persistently (It has No affect) I guest the higher you might be in a corporation signifies that you don’t really need to call a customer back (Rueben) Use this corporation In order for you, don’t say no person told concerning this business……

Leave a Reply

Your email address will not be published. Required fields are marked *